1. Introduction & Policy Scope

Pg368 is fully committed to protecting the privacy of every user who interacts with our platform. This Privacy Policy clearly explains how we collect, process, store, and protect your personal information when you use the website, mobile app, and all services provided by pg368.

This policy applies to all users accessing the pg368 platform via any device or channel, including unregistered visitors, registered members, and VIP programme participants. By continuing to use our platform, you acknowledge that you have read and understood this policy.

Our Commitment: pg368 will not use your personal data for any purpose not stated in this policy without obtaining your consent first.

2. Information We Collect

Pg368 collects your personal information through several means as you interact with our platform. The type of information collected depends on your level of engagement with our services.

Information You Provide Directly

  • Full name, date of birth, and gender upon account registration.
  • Email address and mobile number for verification and communication purposes.
  • Identity verification documents (national ID, passport) for the KYC process.
  • Bank account or digital wallet details for deposit and withdrawal purposes.
  • Any information you submit through our support form or live chat.

Automatically Collected Information

  • IP address, browser type, and device operating system.
  • Game session data including login times, games played, and wagering values.
  • Mobile device information such as device model and operating system version (for app users).
  • Cookie data and tracking technologies that help us understand platform usage patterns.
Data Category Collection Purpose Retention Period
Identity Information Account verification & KYC 5 years after account closure
Financial Data Payment processing & auditing 7 years (legal requirement)
Game Session Data Security & dispute resolution 2 years
Technical Data Platform enhancement & security 12 months
Support Communications Customer Service Record 3 years

3. How We Use Your Information

Every piece of information we collect is used for a clear and lawful purpose. pg368 uses your personal data for the following:

  • Account Management: Create and maintain your account, process deposits and withdrawals, and ensure the security of your account.
  • Identity Verification: Meet KYC requirements and anti-money laundering (AML) compliance in accordance with international regulatory standards.
  • Service Delivery: Ensure you can seamlessly access all games, promotions, and platform features.
  • Platform Security: Detect and prevent fraud, multi-account use, and suspicious activity.
  • Continuous Improvement: Analyze usage patterns to enhance user experience and platform performance.
  • Service Communications: Send important notifications related to your account, transactions, and security updates.
  • Marketing (with Consent): Inform you about promotions, bonuses, and exclusive offers if you have opted in to receive marketing communications.
Important Note: pg368 does not use any fully automated decision-making systems that could significantly affect you without adequate human review.

4. Sharing Information with Third Parties

Pg368 does not share your personal information with external parties except in the following situations required for service operations:

  • Payment Providers: Transaction information required to be shared with approved payment providers such as FPX, Touch 'n Go, and local banks to process your deposits and withdrawals.
  • Game Providers: Minimal technical data is shared with licensed game providers to ensure game integrity and resolve any disputes.
  • Legal Requirement: pg368 will disclose information to the relevant authorities where required by court order or applicable law.
  • Technical Service Providers: Infrastructure and cloud service providers supporting our platform operations are subject to strict confidentiality agreements.

All third parties working with pg368 are required to comply with equivalent privacy standards and are not permitted to use your data for any purpose other than those specified in their service agreements.

5. Security & Data Protection

Pg368 continually invests in security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

  • 256-bit SSL Encryption for all data transmitted between your device and our servers.
  • Encryption of data at rest – sensitive data such as financial information and KYC documents is encrypted when stored on our servers.
  • Two-Factor Authentication (2FA) available for all accounts as an added layer of security.
  • 24/7 Security Monitoring by a dedicated cybersecurity team that monitors for threats and unauthorized access.
  • Regular security audits by independent security firms to identify and patch any vulnerabilities.
  • Internal access controls strict controls — only authorised staff have access to user data, and only to the extent necessary for their responsibilities.
Incident Response: In the event of a data breach affecting your personal information, pg368 will notify you and the relevant authorities within the timeframe required by law.

6. Cookies and Tracking Technologies

Pg368 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as staying logged in and session security. These cookies cannot be disabled.
  • Performance Cookies: Collect anonymized data on how users interact with the platform to help us improve functionality and content.
  • Functional Cookies: Remember your preferences such as language and display settings for a more personalized experience.
  • Analytics Cookies: Help us understand overall platform traffic and usage patterns for continuous improvement.

You can manage your cookie settings through your browser settings at any time. However, disabling essential cookies may affect platform functionality.

7. Your Privacy Rights

As a pg368 user, you have the following rights regarding your personal data. We fully respect these rights and will process each request within 30 business days.

Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct any inaccurate or outdated information in your records.
Right to Erasure
Request the deletion of your personal data subject to legal obligations.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Portability
Receive your data in a machine-readable format for portability.
Right to Restriction
Request that the processing of your data be restricted under certain circumstances.

To exercise any of the above rights, please contact our support team via live chat or submit a written request to us. We may require identity verification before processing your request to ensure account security.

8. Data Retention & Deletion

Pg368 retains your personal data only for as long as necessary to fulfil the original collection purpose or as required by applicable laws and regulations. Retention periods vary by data type as summarised in the table in Section 2.

When data is no longer needed, it will be securely deleted or anonymised using industry-standard procedures that ensure the data cannot be recovered or re-identified. Data required to be retained by law (e.g. financial records for seven years) will have access restricted to authorised personnel only.

9. Changes to the Privacy Policy

Pg368 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. Whenever an amendment is made, the "Updated" date at the top of this document will be changed.

For material and significant amendments, we will notify you via an in-platform notification or by email to the address registered to your account. Your continued use of the pg368 platform after the amendment's effective date is considered your acceptance of the revised policy.

Recommendation: Review this Privacy Policy from time to time to ensure you stay up to date on how we protect your information.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

Our team will endeavor to respond to all privacy-related inquiries within three (3) business days. For more complex complaints or those involving data rights requests, the processing period is up to 30 business days.

We value your trust in pg368 and will continue working hard to ensure your privacy and data security are always upheld. For more information on the platform's terms of use, please refer to Terms and Conditions us.