1. What Is Responsible Gaming?

Responsible gaming means participating in online gambling or betting activities in a controlled, mindful manner that does not harm your own well-being or that of those around you. It's not about banning entertainment, but about ensuring that fun doesn't turn into a financial burden or emotional problem.

At pg368, we believe every player deserves to enjoy gaming without guilt — as long as it is done within healthy and controlled boundaries. Our platform is designed so you can play for entertainment, not as a primary source of income or a way to escape life's pressures.

Online gaming should be one of the ways you relax and have fun, just like watching a movie or playing sports. When it starts taking up more of your time, money, and focus than it should, that's the moment to pause and reassess.

Always Remember: Gaming is for entertainment only. Never use money you cannot afford to lose, and never chase your losses.

2. The Core Principles We Uphold

Pg368 builds its entire responsible gaming approach on four core principles that guide how we design our platform, policies, and support services:

Full Transparency

We display clear information about winning odds, bonus terms, and the risks associated with each game type. No hidden terms or misleading promotions. You have the right to know what you're getting into before placing any wager.

Control Is in the Player's Hands

All self-control tools – deposit limits, time limits, voluntary breaks, and self-exclusion – can be activated by players themselves without going through a complicated process. We make it easy for you to take control, not harder.

Unconditional Support

Our support team is specially trained to handle responsible gaming issues with empathy and professionalism. If you need help, we're here for you without any judgment.

Vulnerable Persons Protection

Pg368 has a strict policy prohibiting users under 18 from registering or playing on our platform. A robust KYC process ensures only eligible users can fully access our services.

3. Signs of Problem Gambling

One of the most important steps in responsible gaming is identifying early warning signs before a problem becomes serious. Here are some signals to watch for in yourself:

Chasing Losses

You keep playing in hopes of recovering money you have already lost, even as the losses mount.

Loss of Time Control

You play longer than planned and find it hard to stop even when you want to.

Neglecting Social Relationships

Gambling activity has started to interfere with your time with family, friends, or your work responsibilities.

Financial Stress

You borrow money, sell belongings, or neglect bills to fund your gambling.

Emotional Dependency

You play to escape problems, relieve stress, or fill an emotional void in your life.

Hiding Activity

You lie or hide your gambling activity from loved ones out of shame or fear of judgment.

Warning Signs: If you identify three or more of the above signs in yourself, we strongly encourage you to contact the pg368 support team or seek professional help immediately.

4. Self-Assessment Test

Answer the questions below honestly. There are no right or wrong answers — this is simply a tool to help you assess your own gaming patterns. If most of your answers are "Yes", we recommend taking precautionary steps.

1

Have you ever played longer or spent more than you originally planned?

2

Have you ever felt the need to gamble with increasingly larger amounts of money to get the same thrill?

3

Have you ever felt restless or irritable when trying to cut back or stop gambling?

4

Have you ever used money meant for daily necessities (rent, food, bills) to gamble?

5

Has someone close to you ever expressed concern about your gambling habits?

6

Have you ever gambled as a way to escape problems or uncomfortable feelings?

How to Use Your Assessment Results: If you answered "Yes" to any of the questions above, it doesn't necessarily mean you have a serious problem – but it is a signal to be more careful and to use the self-control tools we provide.

5. Control Tools Available at pg368

Pg368 provides a range of self-control tools accessible directly through your account settings. These tools are designed to give you full control over your gaming experience:

1
Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, you cannot increase it for up to 7 days.

2
Loss Limit

Cap the amount you can lose within a given period. The system will block new bets once the limit is reached.

3
Session Time Limit

Set how long you can play in a single session. You will receive a notification when the limit is almost reached.

4
Voluntary Break

Take a break from 1 day to 6 weeks. Your account is temporarily blocked — no login and no deposits during the break period.

5
Self-Exclusion

If you need a more drastic measure, opt for self-exclusion for a period of 3 months to permanent.

6
Reality Notification

Enable periodic reminders that appear during play sessions to remind you how much time has passed.

All these tools can be accessed through the Account Settings → Responsible Gaming after you log in to the pg368 platform. If you have difficulty activating any of these tools, contact our support team via live chat for immediate assistance.

6. Guide for Family & Friends

Sometimes, the people closest to us can spot the warning signs more easily than we can ourselves. If you're worried about someone close to you, here are some steps you can take:

  • Talk Calmly: Choose the right moment and speak with compassion, not accusations or anger. Use phrases like "I'm worried about you" rather than "You're always gambling".
  • Listen Without Judging: Give them space to share their feelings without fear of judgment. Your attentive presence alone already means a great deal.
  • Offer Practical Support: Help them find information about self-control tools or professional support resources. A concrete offer is more effective than general advice.
  • Look After Yourself Too: Supporting someone who is struggling with a wagering problem can be stressful. Make sure you also seek the support you need.
  • Contact pg368: If you believe someone's account needs to be blocked due to serious concerns, contact our support team with the relevant information for further assessment.

7. Protection of Minors

Pg368 takes the protection of children and young people very seriously. Our platform is for individuals aged 18 and above only. Here are the measures we have in place:

KYC Age Verification

Every new user must complete an identity verification process that confirms their age before they can make deposits or withdrawals.

Parental Control Software

We recommend that parents use parental control software such as Net Nanny or Google Family Link to block children's access to gambling sites.

Immediate Account Closure

Any account suspected of belonging to an underage individual will be suspended immediately while an investigation is carried out.

No Marketing to Minors

All pg368 marketing campaigns are designed for adult audiences only and comply with responsible advertising guidelines.

Shared Responsibility: If you have children or teenagers at home, make sure they do not have access to the account or devices used for gambling activity. Protect your account with a strong password and two-factor authentication (2FA).

8. Help & Support Resources

If you or someone you know needs professional help with a gambling problem, there are several resources available in Malaysia:

Talian Kasih (Malaysia Ministry of Health)Free Service
Befrienders Kuala LumpurEmotional Support
Gamblers Anonymous MalaysiaRecovery Community
Psychiatric & Mental Health Specialist HospitalClinical Treatment

Beyond external resources, the pg368 support team is ready to help you find the right assistance. Reach us via 24/7 live chat and we will guide you in the right direction with full dedication.

Frequently Asked Questions (FAQ)

Log in to your account and go to Account Settings and select the section Responsible Gaming. There you can set daily, weekly, or monthly deposit limits. A new lower limit takes effect immediately, while a higher limit requires a 7-day waiting period.

No. Once self-exclusion is activated, it cannot be cancelled or shortened before the set period ends. This is by design to ensure the tool remains effective. Once the period expires, you will need to actively contact support to reactivate your account.

Yes, completely. All information you share with the pg368 support team regarding responsible gaming issues is fully confidential and will not be shared with any third party without your consent, unless required by law.

Your account balance remains safe and will not disappear during a self-exclusion period. Once the period ends and your account is reactivated, your original balance will still be there. You may also request a withdrawal of your balance through our support team while a self-exclusion is active.

Contact the pg368 support team via live chat and describe the situation. We can provide guidance on the steps that can be taken, including how to flag an account that may require further assessment. You can also encourage them to reach out to professional support organisations such as Gamblers Anonymous Malaysia.